311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where a different phone number is used, 311 is the generally recognized moniker for non-emergency phone systems.
Ensuring that your city has adequate channels for responding to these kinds of calls is essential in maintaining a good relationship with your citizens. In addition, a 311 service allows your citizens to act as the eyes and ears of your city, streamlining repair requests and reported problems.
This type of service demands high response availability for whoever wants to minimize impacts by rapidly transmitting citizens’ concerns to public works teams.
311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where a different phone number is used, 311 is the generally recognized moniker for non-emergency phone systems.
Ensuring that your city has adequate channels for responding to these kinds of calls is essential in maintaining a good relationship with your citizens. In addition, a 311 service allows your citizens to act as the eyes and ears of your city, streamlining repair requests and reported problems.
This type of service demands high response availability for whoever wants to minimize impacts by rapidly transmitting citizens’ concerns to public works teams.
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These types of calls include queries such as:
These types of calls include complaints such as:
These types of calls are to report:
When a citizen wishes to request a service, they will call 311 to ask for things like:
Though some cities use an automated and pre-recorded answering system, this system alone may not be enough to provide all the information your citizens need.
In cases like these, you can give your citizens the opportunity to speak with one of our experienced representatives who will handle the call efficiently and professionally.
If a caller goes through the process of dialing the correct number to find the information they are looking for, and still have questions, our call center staff are equipped to take these calls and transmit the information to the right resources.
Service may also include:
This service is available to you 24 hours/day, 365 days/year.
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