Our renowned Quebec-based call center is delighted to offer you an all-in-one solution for managing multi-channel client communications. Our caring, bilingual and professional Quebec agents can answer calls and emails from your clients, as well as chat directly with them, to help you optimise your overall customer service.
You may have considered adding a chat option to your website, but it seems complicated to manage. Our customer contact center, Telmatik, has a turnkey solution for you.
Our call center includes a chat service as part of its multi-channel service offer to ensure your clients get quick answers to their questions at all times! Telmatik takes care of everything. From your own website, a personalised artificial intelligence (AI)-powered chatbot can easily answer your customers' most frequently asked questions 24/7. If they need more information, our experienced, professional and bilingual call centre agents can take over (during business hours) and continue chatting with your customers! With this personalised service, you can offer your visitors a pleasant and responsive experience that will increase not only customer satisfaction but also your conversion rate.
Whether you are self-employed, an SME or a very large company, we guarantee all-in-one management of your communications. With Telmatik, you are in good hands!
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With our extensive call centre and customer contact expertise, we guarantee you a trouble-free chat service implementation and exceptional support every step of the way.
All the features available with Telmatik's chat service are customisable and can be enabled according to the specific needs of your business and your clients.
