At Telmatik, our mission is simple: to provide a human, efficient, and consistent experience with every interaction. With this goal in mind, we have integrated Humark Telecom, a well-established call center in Saint-Jean-sur-Richelieu, recognised for its professionalism and customer-focused approach.
This acquisition fits into Telmatik’s long-term vision. For over 30 years, Telmatik has been providing call handling and communication services to businesses, organisations, and municipalities across Quebec. We continue to evolve our customer contact center by bringing together complementary teams and expertise, always with the goal of enhancing the quality of service we deliver.
From the very first interactions, it was clear that Humark Telecom and Telmatik share the same vision of service: a human and personalised approach, combined with a strong focus on innovation.
Integrating Humark Telecom also meant welcoming key members of their team into Telmatik. Their hands-on expertise, developed over years in customer service, brings real value to our operations.
Beyond technical skills, it’s their commitment and diligence that enrich our customer contact center on a daily basis. This human continuity is essential to maintaining our high standards.
By combining these strengths, Telmatik is now able to offer an even more complete and integrated range of services. This synergy allows us to handle a higher volume of requests more quickly, respond more effectively to the needs of businesses and municipalities, all while maintaining a high level of personalization. Each client benefits from 24/7 bilingual service, tailored to their reality and supported by a solid, proven structure.
Today, thanks to acquisitions like Humark Telecom, Telmatik continues to strengthen its position as a leading call center in Quebec.
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