"Always attentive to our needs, the Telmatik team is solution-oriented and adaptable. Incredibly reliable, we salute the excellence of their customer service." - Nancy Fortier, St-Charles-sur-Richelieu Municipality
Telmatik is your partner of choice to provide your company with quality call answering and management services and communication solutions that reflect our 30 years of experience. Whether your company or organization has 1 or 1,000 employees, our bilingual call centre agents will ensure that their needs are met, 24/7.
Can the Telmatik call centre answer my customers' calls 24/7?
Yes! We make sure that no call goes unanswered, even at night. Your customers can leave their messages and you can return them at your convenience.
Our company does not have a receptionist. Can you help us?
Of course we can! The Telmatik call centre offers businesses a full range of call answering and management services, whatever the need: taking calls 24/7, or only after business hours, a few hours a week only, during your call overflow, during holidays, etc.
Are your agents bilingual?
Yes, of course! Being located in the Greater Montréal area, we understand and respect the need for clear communication in English and French. Your clients will always be in good hands.
Will our customers know that they are being transferred to a call centre?
No. Telmatik call centre agents will answer your customers according to your instructions ( ex.: using your company name in the greeting), as if they were calling you directly.
Do you outsource your services outside of Quebec?
Definitely not! The Telmatik call centre is a division of Tootelo Innovation Inc. founded in 1994 in Boucherville, Quebec. Telmatik is located on the South Shore of Montréal, while the LGP Communication branch is located in the heart of Québec City. We do not outsource any calls outside of Quebec or Canada. We offer telephone services to businesses, self-employed workers and organizations, whatever their needs.
My company only has 4 employees. Can you still help us?
Yes, we can! Telmatik provides call answering and management services to businesses and organizations of all sizes, from the self-employed worker to very large companies. Telmatik also offers communication solutions to municipalities and cities that want to send quick notices or alerts to their citizens.