Live chat for businesses

Our agents can chat live with your customers from your own website!

Our renowned Quebec-based call centre is delighted to introduce its new live chat service, designed to quickly and efficiently respond to your clients and help you optimise your overall customer service.

A human and personalised chat service

With our new live chat service, our experienced, professional and bilingual agents can chat directly with your clients from your own website! With this personalised service, you can offer your visitors a pleasant and responsive experience that will increase not only customer satisfaction but also your conversion rate.

Whether you are self-employed, an SME or a very large company, we can tailor a chat solution to best suit your needs. With Telmatik, you are in good hands!

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Live chat, the preferred option for clients

of clients prefer chatting with an agent in terms of customer service (vs 32% by phone and 23% by).
of individuals prefer chatting with a human rather than with a chatbot.
Visitors who use live chat on a website are 2.8 times more likely to become a client.

With our extensive call centre and customer contact expertise, we guarantee you a trouble-free chat service implementation and exceptional support every step of the way.

How does it work?

How does it work?

Key elements of the chat service

Experienced agents: Telmatik's call centre agents are professional, bilingual, considerate and will proudly represent your company when chatting with your clients.

Automated messages: You have the option of automating your greetings or answers to the most frequently asked questions to save time and provide quick information (ex.: your business hours or address).

Complete customer service: Our chat service is an ideal addition to the telephone support services offered by our call centre to businesses. During a chat session, the agent can switch to a telephone mode if necessary.

Customised solution: Tailor the look and feel of the chat tool to reflect your company's visual identity, with your own colours, logos, etc.

Flexible options

All the features available with Telmatik's chat service are customisable and can be enabled according to the specific needs of your business and your clients.

All our solutions