Appels de service à la clientèle

Customer Service Solution

Customer service by Telmatik

Do you pride yourself with the high quality of your customer service?

At Telmatik, we manage customer service calls for businesses of all sizes. No matter how big or small your company is, our dedicated team of professionals can take over your customer service while maintaining your corporate image and using the exact tone and verbiage you do.

We offer absolute transparency ― Choose whether you want us to act as an extension of your company, wherein your client will never know that they are speaking to a call center, or choose to have us act as a supplier. It all depends on your brand image and how you would like us to represent it for you.

Our highly professional team will take the time to customize your scripts and processes so that we can continually provide your clients with impeccable customer service. We work with companies in several industries including food and transportation. We have the means to collect returns and send coupons on your behalf, and so much more.

We developed our in-house technology to centralize your information and easily transmit it to your various departments, including your production, marketing and promotion units. No matter how you run your business, we can take over for you, either part-time or full-time.

How do we ensure impeccable customer service?

  • We treat all consumer requests received over the phone, by email or even via social media or on your company website
  • We respond to your customers using the scripts and desired tone to properly represent your business
  • We turn your customer requests into service tickets and ensure a follow-up
  • We treat each ticket according to the escalation process of your choice

Our customer service solution includes:

  • Our customized web management interface
  • Service ticket management
  • An optional computer or phone satisfaction survey for your customers
  • 24/7 availability, 365 days/year
  • Guaranteed satisfaction

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