Service Calls

Are you trying to manage too many service calls using email?

Let us manage your service calls, so you can take care of your customers. Our clients have won prestigious industry customer service awards our BixoService solution.

Telmatik is your specialist in real-time service call management since 1994 using a unique combination of SaaS technology, efficient processes, and expert Customer Contact Centre agents with an unparalleled quality of service delivery.

Our solution is built around leading practices, and robust communication processes. Platforms are configurable to adapt to the management of regular and emergency service calls specific to your industry and business process. Your customers’ needs can be met seamlessly 24/7/365.

What is our Service Call Management Module for?

• To manage and control your service call process to closure
• To reduce the cost of your operations
• To improve your quality of service (QoS)
• To increase customer satisfaction
• To reduce training and optimize headcount without compromising on coverage or service

Who is our Service Call Management Module for?

• You are most likely a Facilities or a Property Manager, Real-Estate Manager or service provider
• You are in an organization with a need to scale-up quickly, cover off-hours, manage overflow, or simply have a need to expand your scope and reach within budget constraints

What makes our Service Call Management Module special?

• Gives you full control of your service call process with built-in efficiency
• Complete reports with auditable transaction tracking by sector and group
• Manage situations and dispatch tickets based on a knowledge base adapted to your industry
• Manage technicians and responders based on the call category, skills and availabilities
• Manage availabilities for users, replacements, shifts, outsourcers, technicians, and partners
• Specialized knowledge base for managing particulars in known service areas or locations
• Cloud based solution with no software installation
• Simple and cost effective